Freelance Event Operations Manager

Ticketing, Registration, Security & Traffic Management

1 Billion Followers Summit 2027

Role Overview

We are looking for an experienced freelance Event Operations Manager to oversee all ticketing, registration, security, and traffic management operations for the 1 Billion Followers Summit 2027.

The successful candidate will act as the primary point of contact between internal teams, appointed agencies, venue management, government authorities, and operational stakeholders to ensure a seamless guest experience from arrival through departure.

Key Responsibilities

Ticketing & Registration

● Lead the overall ticketing and registration workstream for the Summit.

● Coordinate with the appointed ticketing and registration agency.

● Review and optimize the guest registration journey.

● Develop registration workflows for VIPs, speakers, partners, media, exhibitors, and general attendees.

● Oversee badge production, distribution, and accreditation processes.

● Ensure registration service levels are maintained and queues are minimized.

● Coordinate self-service kiosks and on-site registration operations where applicable.

● Monitor daily registration reports and attendance figures.

● Resolve on-site registration issues in real time.

Security & Traffic Management

● Coordinate and lead security and traffic marshal agencies.

● Liaise with Dubai Police, RTA, venue management, and relevant authorities as needed.

● Oversee crowd flow, access control, VIP arrivals, parking, and traffic operations.

● Ensure all operational and safety procedures are implemented throughout the event.

● Manage shuttle and transport logistics where applicable.

● Ensure pedestrian movement is safely managed.

● Monitor congestion points and implement operational improvements.

● Coordinate emergency vehicle access routes.

Operations

● Attend planning meetings and site visits.

● Develop operational timelines and action trackers.

● Coordinate rehearsals and operational readiness.

● Act as the main point of contact for all assigned operational workstreams.

● Manage on-site operations during setup, event days, and dismantling.

Requirements

● Proven experience managing large-scale events, conferences, or summits.

● Strong background in ticketing, registration, security, or event operations.

● Excellent stakeholder and project management skills.

● Experience working with government entities and multiple vendors is preferred.