The Firm:

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

About the role

Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.

You'll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.

Responsibilities:

• Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
• Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
• Translate business requirements into functional specifications that solution and technical teams can build against.
• Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
• Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.
• Maintain backlogs and requirement traceability across the project lifecycle.
• Support presales and scoping activities, including effort estimation and proposal input.
• Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.

• 5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations.
• Proven experience in the Airline & Aviation Industry is required.
• Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).
• Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.
• Experience facilitating workshops and managing client-facing communication with confidence.
• Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.
• Strong analytical thinking and attention to detail.
• Excellent written and spoken English; Arabic is an advantage given our regional client base.

Nice to have

• Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).
• Experience with MuleSoft, Agentforce, or data migration projects.
• Prior experience at a consulting or implementation partner.