• Responsible for liaising with all levels of customers regarding their queries on product, quotes, orders, order status, dispatch details and other request
• Responsible for providing customers with complete and accurate product specifications, Liaise with workshop/store regarding the availability of stock, Specifications, quotations, delivery Schedules, etc.
• Responsible for checking specifications and quotes prior to order placement
• Provide internal assistance when needed with Accounts Receivables in the collection of outstanding invoices
• Responsible for preparing sales order report; Providing guidelines and training for improvising the customer service
• Develop and maintain effective marketing and public relations strategy to promote the product/services of company
• Building long term relationship with key stakeholders, gain industry knowledge through communication and research
• Arranging and participating in meetings with clients; Ensure client requests are responded on time with accuracy
• Coordinate with production to support and ensure completion of job on time
• Perform other job-related duties as assigned
• Follow safety & company policies

Bin Dasmal Group is a forty-year Group of Companies founded and headed by Mr. Khalifa Abdulla Bin Dasmal, headquartered in Dubai.
With the initial focus on Contracting and Trading services, the Group has now expanded with many companies over the years for multiple verticals including HVAC, MEP Trading, Contracting and Maintenance, Lifting and Safety, Access & Storage Solutions, Outdoor Living, Sustainable Products and eSports.
Our Group of Companies are ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 certified and aims to provide high quality products and services across UAE, Oman and KSA region.