Guest Service Center Agent Full-time Job

Jun 12th, 2023 at 17:19 Public Service Abu Dhabi 306 views Reference: 314

Job Details

Guest Service Center Agent

Abu Dhabi, UAE · Hospitality/Travel

Responsibilities and Duties

Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Emirates Palace standards
Write down messages accurately for our guests and deliver messages in a timely manner
Handle guests' requests for DND (Do Not Disturb) and confidential status
Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
It may be providing information or assistance to make an outside call or handling a complaint, etc
In case of emergency, handles all communications for the hotel whilst serving as the communication center
Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests
Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning
In case of emergency, handle all communications for the hotel whilst serving as the communication center
Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge
Maintain the neatness of their working area at all time

Key Skills
Verbal & Written Communication, Organization, Time Management, Strategic Planning, Resourcefulness, Detail-Oriented, Become the Backbone for Successful Business, etc
.
Required Experience and Qualifications

Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
At least 1 years’ experience in similar positions and customer service is preferred
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Previous working experience in the Middle East is an advantage
Excellent communication skills
Good verbal and written communication in English
Knowledge of spoken and written Arabic is a great advantage
Ability to follow up and complete tasks according to plan

Benefits
Job Location: Abu Dhabi, UAE
Job Type: Full-time
Gender: Any
Age Limit: Below 35 years
Salary: As per experience

Company Description

ANOC Is A Human Resources And Business Consultancy Firm Headquartered In Dubai With Offices In Toronto, London, Muscat, And India.
We Offer Corporate Training, Career Development And Staffing Solutions For Companies Across The Middle East, Europe, Asia And North America. Our Goal Is To Create Value For Businesses And Build Lasting Careers For Talented Individuals
OUR SERVICES
Employers & Job Seekers
Our Recruiters Offer To Support Businesses In Sourcing Talent From Across The Globe - Executives, Skilled Manpower, Interns And Freelancers.
We Assist Job Seekers By Evaluating Their Technical Knowledge And Soft Skills Per Their Industry. Our Certified Professionals Provide The Required Training And Help Candidates Get Ready & Competitive.

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