• Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program
• To ensure all staff understand each of their own responsibilities and job description correctly
• To ensure submission of all reports to be accurate and concise with operations and other concerned
• To provide clear understanding to the team about spa costs and expenses
• Conduct weekly meetings to all staff about the following issues: weekly revenues opportunities, review of sales techniques, and quality of staff work, training needs, and any other items which may be concerned
• Organize the up-selling training programs, spa promotions, and event trainings for each managers and their team
• To monitor retail displays and spa service displays, in spa and public areas
• Plan and create internal spa promotion packages
• To evaluate and guide all spa staff as needed to improve their skills and performances
• Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated
• Work collaboratively with others to achieve common goals, serves effectively in both team leader and team member roles, and promotes collaboration and teamwork with others

Competencies and background

• University Degree in Business Management / Hospitality Management or relevant field
• Managerial experience in a high luxury spa, preferably 5 star hotel
• Passion for excellence and driven for results
• Great ability in building effective team and managing diversity
• Portrays work ethics, values and integrity
• Excellent communicator and interpersonal savvy