We are seeking to hire a Customer Service Agent to join our FBO team in Dubai. The Customer service agent responsibility will be to provide a safe, professional, and seamless delivery for arriving and departing passengers and crew VIP services, ensuring a smooth transition through a world class facility and hospitality. Moreover, to process handling requests and arrange flight operational services. This will be a full-time position based in Dubai, United Arab Emirates.

Required candidate profile:

Essential Criteria

• Bachelor’s degree in Marketing, BA or equivalent
• English Language speaking and written skills
• 3-4 years’ experience in a Customer Service environment
• Excellent Knowledge of occupational Hygiene
• Excellent Knowledge of F&B Safety Standards
• Familiar with Airport Operations
• Computer Literate having proficiency in Microsoft Office and FBO software
• Customer service and report writing skills with the ability to multitask in a high-pressure environment
• Willing to be scheduled on a shift basis including weekends and public holidays
• Must be willing to carry a mobile phone and accessible 24/7 as needed

Desirable Criteria

• Immediate availability to join
• Arabic or any foreign language communication is a plus
• Positive attitude

Personal Attributes

• Strong interpersonal and ability to adapt with the organization culture
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team

LET YOUR CAREER TAKE FLIGHT
At Falcon we believe our diverse people and services are the reason behind our success. As we continue to grow and thrive to develop our business with the highest standards of quality and proposition. Therefore, we are always on the lookout for aviation experts to join our dynamic team who will help us with the same passion and enthusiasm. If you are seeking a successful career in the aviation industry, join our talent pool and explore available opportunities by clicking on the “Vacancies” below or take a few