SME Service Advisor (On-Site) Full-time Job
Jun 13th, 2023 at 08:27 Real Estate Abu Dhabi 297 views Reference: 324Job Details
We are currently looking for competent & performance driven SME Service Advisor (On-Site) to work with to join our Toyota team in Abu Dhabi. This role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
- Build long-term relationships with customers to ensure SME customers retention & loyalty.
- Achieve financial objectives by selling periodic maintenance & general repairs, to meet monthly revenue targets.
- Actively engage with the customer through consultation on customer needs & service requirements, coordination with workshops in dedicated region to ensure smooth customer’s journey
- Ensure that all customers from the SME aftersales lapsed customer list are contacted, visited, offered with menu pricing.
- Building relationship with SME Managers & Sales Executives to get the correct contacts in targeted companies (whenever is possible, to do jointly visits)
- Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
Required skills to be successful
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage!
- UAE driving license is a must have!
About the team
The role will report to the Reception Manager with dotting reporting line to B2B Aftersales Manager. You will be working in a busy workshop environment wherein you will be dealing directly with SME Lapsed Customers, Reception Managers, Fleet Service Advisors, SME Managers, SME Sales Executives, Aftersales Managers and Workshop Teams.
What equips you for the role
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
- A broad based knowledge to service as a reliable consultant is essential for this role.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Company Description
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day