Job Purpose

Own Dynamics 365 CRM and Power Platform development, administration and application support. Deliver workflows and integrations connecting CRM, Finance & Operations, HR and the Chamber’s digital services.

Key Responsibilities

• CRM Development: Configure and enhance Dynamics 365 CRM entities, forms, views, business rules, security roles and service processes.

• Power Platform: Develop and maintain Canvas Apps, Model-Driven Apps, Power Pages and Power Automate workflows.

• ERP and HR Integration: Implement and support data flows connecting Dynamics 365 F&O and HR with CRM, portals and internal applications.

• Dataverse: Design tables, relationships, validation rules and access controls; maintain data quality and resolve application data issues.

• Custom Development: Develop CRM plugins, custom APIs and extensions where standard configuration is insufficient.

• Platform Administration: Manage Power Platform environments, solutions, connections, permissions, deployment processes and governance controls.

• Business Support: Translate departmental requirements into application changes and troubleshoot workflow and integration failures.

Delivery and Documentation: Coordinate testing and releases, maintain solution documentation and manage specialist vendor dependencies for complex ERP/HR changes

Requirements

• Education: Bachelor’s degree in Computer Science, Information Systems or a related field; Master’s preferred.

• Experience: Minimum 5 years in enterprise application delivery, including at least 3 years with Dynamics 365 CRM/CE and Power Platform.

• Power Platform: Minimum 3 years of hands-on development with Power Apps, Power Automate and Dataverse.

• ERP Integration: Minimum 2 years integrating Dynamics 365 F&O with enterprise applications or digital portals.

• Dynamics 365 HR: Working knowledge of HR processes, integration requirements and coordination with functional specialists.

• Customization: Practical experience with C#/.NET plugins, JavaScript, Dynamics Web API and custom connectors.

• Power Pages: Experience configuring portals, authentication, table permissions and bilingual user experiences.

• Database: Strong Dataverse modelling and query skills; proficiency in SQL Server queries and stored procedures.

• Azure Integration: Familiarity with Azure API Management, Service Bus, Functions and Microsoft Entra ID.

• Application Lifecycle: Experience with managed/unmanaged solutions, environment variables, connection references and deployment pipelines.

• Governance: Strong understanding of least-privilege access, data loss prevention policies, auditability and controlled change management.

• Collaboration: Ability to deliver independently while coordinating with business owners, integration engineers and ERP vendors.