Overview:

Play a vital part in helping our clients to optimize their business processes to achieve higher efficiency, effectiveness, and profitability. Candidate’s primary responsibility will involve analyzing existing processes, identifying areas for improvement, and redesigning processes to meet desired outcomes. Working closely with clients, stakeholders, and project teams, candidate will drive successful business process reengineering initiatives.

Responsibilities:

Related Responsibilities:

• Analysis and Assessment: Thoroughly analyze and assess existing business processes within client organizations. Identify pain points, bottlenecks, and inefficiencies to determine areas for improvement.
• Business Process Reengineering (BPR): Redesign business processes to enhance operational efficiency, streamline workflows, and align with strategic objectives. Collaborate with stakeholders to define desired outcomes and develop optimized process models.
• Requirements Gathering: Engage with clients to gather and document business requirements. Understand organizational goals and objectives and align process improvements with strategic priorities.
• Stakeholder Engagement: Facilitate workshops and meetings with key stakeholders to gather insights, validate process changes, and ensure alignment with organizational objectives. Effectively communicate proposed changes and obtain stakeholder buy-in.
• Process Design and Documentation: Develop detailed process maps, workflows, and documentation that clearly outline optimized processes. Define roles, responsibilities, and handoffs to ensure clarity and accountability.
• Change Management: Devise change management strategies and plans to support the implementation of process improvements. Engage with stakeholders to drive awareness, secure commitment, and address resistance to change.
• Performance Measurement and Metrics: Define key performance indicators (KPIs) to monitor and measure the effectiveness of reengineered processes. Establish mechanisms to collect and analyze process performance data and provide recommendations for continuous improvement.
• Collaboration and Project Management: Collaborate with cross-functional teams, project managers, and subject matter experts to effectively implement process changes. Support project management activities, including project planning, status reporting, and risk management.

Technical Requirements

• 
  Proven experience as a Business Process Reengineering Consultant or in a similar role, demonstrating success in leading process improvement initiatives.
• Strong knowledge of business process analysis and redesign methodologies (e.g., Lean Six Sigma, BPMN).
• Familiarity with process modeling and mapping tools (e.g., Visio, ARIS, Lucidchart).
• Excellent analytical and problem-solving skills, with the ability to identify inefficiencies and propose innovative solutions.
• Exceptional stakeholder management and communication skills, capable of engaging and influencing stakeholders at all organizational levels.
• Change management expertise, including the ability to navigate resistance to change and foster a culture of continuous improvement.
• Strong project management skills, encompassing task prioritization, timeline management, and successful delivery within project constraints.
• Proficiency in data analysis and performance measurement techniques to evaluate process effectiveness.
• Continuous learning mindset and a keen interest in staying updated with industry trends and best practices in business process reengineering.

Build Knowledge Repositories

• Ensure new knowledge is captured and shared
• Serve as a subject matter expert (SME)
• Share knowledge and enter data into knowledge repositories and build/harvest/leverage/re-use knowledge.

Project Management

• Participate in supporting the project scope, gather client requirements, manage/align resources, manage communications
• Identify project tasks/activities and develop project schedules.
• Collaborate with team members and project stakeholders
• Effectively communicate project objectives and goals
• Complete project activities on time, within budget and within scope

Implementation of Products/Solutions With Clients

• Develop implementation plans
• Create accurate operating procedures , support instructions, and operational/system documentation
• Solicit feedback from client on quality of product/solution

Increase Client Satisfaction

• Solve problems quickly, effectively communicate solutions and associated risks
• Manage expectations and meet deadlines

Maintain recoverability as per target

• Maintain utilization rates as per target
• Ensure that Injazat Operation Readiness Process for Infrastructure projects is planned and executed to transition projects into support. OR activities are within the baseline project schedule and OR is accepted into operations constrained within the scope of the project.
• Obtain positive project references from clients. (e.g) Emails from Client, Reference letters signed from clients and Case studies completed with clients
• Support establishment of new solutions and services.
• Gain skills and experience to implement emerging technologies, gain new certifications and support partnership requirements.

Continuous Improvement

• Motivate one’s own team and identify opportunities to take part in change initiatives, programs and projects that reflect international best practice and changes in the competitive environment.

Policies, Processes & Procedures

• Recommend improvements to departmental policy and directs the implementation of procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.

MIS & Reports

• Helps direct the design, development, testing and implementation of financial and reporting system updates and enhancements, including updated internal controls
• Prepare the organization’s financial reports and present findings and recommendations to the top executive management
• Analyze capability and service offering financials to determine performance.
• Perform sensitivity analysis to assess the impact of factors such as volume and growth fluctuations in cost.
• Investigate financial performance variances to identify business trends and forecast future financial activity.
• Provide support for preparation of annual budgets, by educating managers, developing financial tools/models, and preparing trend analysis and variance reports.

Qualifications:

Minimum Qualifications:

• Bachelor's or Master's degree in Business Administration, Management, Industrial Engineering, or a related field.

Minimum Experience:

• Overall 10+ years of experiences in IT Industry and Services
• A minimum of 6+ years’ experience in Business Process Re-Engineering Consultant role
• Experience in working with Middle East client will be preferred.
• Arabic Speaking/writing skills will have an added advantage.

Job-Specific Skills:

• Excellent interpersonal, negotiation, coaching, verbal and written communication skills, as well as the ability to maintain strict confidentiality.
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required, in person and virtually
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the clients
• Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
• Attention to detail and passion for delivering outstanding service
• Ability to make re-engineer complex process to simple process covering all the aspects.
• Ability to multi-task and work independently as well as part of a team; self-motivated
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project
• Analytical as well as critical thinking

We strive to maximise the power of technology for a better world, to unlock and empower human achievements for human progress.
We are catalysts of change, helping organisations create new possibilities by capitalising on digital innovation and next-gen technologies. Our mission is to walk the journey of digital transformation side by side with our clients, so they can focus on thriving and making an impact.
Every business is unique and faces very specific challenges. That’s why we focus on the problem first, and take the time to understand every dimension of it, before exploring solutions.
At Injazat, we strongly believe in the power of co-creation and design thinking. Our solutions therefore are not only technologically innovative and powerful, but also industry relevant and highly flexible, to fit all possible requirements in a world of constant change.
Injazat has the capability to help you do both: be the first mover when new opportunities emerge and deliver game-changing and ambitious projects with confidence and quality.
We help you think big, act fast, and stay ahead.