ROLE PURPOSE:

• Responsible to provide technical support for Microservices/E-Channels production systems within.
• Define and meet scalability, availability, security, and performance goals.
• Passionate about application integration patterns, Microservices and container architecture.
• Extensive experience with standard financial solution components such as core banking, payments, cards, e-channels, reconciliation, and GL integration.
• Experience with continuous integration/deployment tools and best practices in DevOps
• Provide technical support for initiatives and track projects/BAU requests/ CRs to closure.
• Articulate and document business requirements for projects, change requests etc.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner
• Participated within an Agile/Scrum team, extensive hands on experience with quality assurance methods.
• Provide relevant stockholders with required technical support, assessments, and reports.
• Mitigate risks and close audit points if any on the applications and processes.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the proposal and provide feedback on the same to ensure the completeness of the scope and quality

Worldwide Presence
Having gathered a strong footprint in our niche domain, we are expanding our expertise to 6 different products making a meaningful existence and expanding with care.
Industry Expertise
Years of experience in resource augmentation plus delivering large-scale assignments maintaining strict deadlines. We come with years of industry expertise.
Technology leadership
Our complete IT support Services can meet all challenges. Having global footfall, and partners with ace servers, software, etc. we can take care of a multi-vendor environment.