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Salary

AED10,000 - AED15,000 a month

Job Type

Full-time

Permanent

Qualifications

Work: 10 years (Required)

Full Job Description

Position for Unified communication (IP Telephony, Collaborative spaces) and Desktop Support :

Educational qualifications and Certifications:

Degree in Computer Science or equivalent.

Very good knowledge of English

Preference: Service personnel with experience in ADNOC Offshore.

Contract Validity:4 Years from date of commencement Date.

10 ‐ 12 years’ experience in the IT field (preferably in work directly related to customer service and user support) including 3‐4 years in a supervisory capacity.

Minimum of 5 years related work experience in the field. Communication skills. Engineer level not in technicians’ level.

This Contract is for 5 personnel to be working on ADNOC Offshore and all the below is part of the JP and works :

 Installation & Maintenance of all kinds of IP and Analogue Telephony services

 Adding telephony features and first level programing

 Replacing telephony & cabling faulty equipment.

 Attending user calls for phones and related network.

 Patching and un‐patching structures cabling.

 ODF Fiber testing, Patching, DDF termination, Block wiring for FTTH, MDF, Copper & FO Cabinet Termination.

 CAT‐6 Cable termination and block wiring

 Troubleshooting and rectification of telephony & cabling operation needs.

 Shifting telephone sets for ADNOC Offshore user as per the agreed shifting plan.

 Prepare reports and documentation as required and instructed.

 Installing and configuring Desktop computer hardware (PC's, Printers & Peripherals), Client software for (Business applications, technical applications, standard Microsoft software & client operating system)

 Troubleshooting all Client Hardware and Software and providing the necessary support to resolve user client issues and to enhance system performance.

 Creating and implementing ADNOC Offshore Personal Computer standard image for newly acquired PC's

 Handling IT tickets through Ticketing System through a proper SLA and prioritization.

 Installation and configuration of various models of Printers and Plotters.

 Work closely with other IT teams like Systems, Security and Network teams on user facing issueswith Active directory, License servers, Enterprise Vaults, Antivirus and Networks ,etc..

 To participate in major IT projects like domain and OS migration.

 Participate with supplier's personnel in the installation, configuration, customization andmaintenance of Client Hardware, operating system software, and other system/utility softwarepackages developed or supplied by manufacturers.

 Providing support to MS Teams and Polycom Real Presence video conference calls and otherconference room issues.

 Carrying out technical duties such as installation, maintenance, and repair and testing of company Telephone and Data network at ADNOC OFFSHORE HQ, onshore and offshore site’s locations. Work involves action up to end user Desktop and including patching of cables to the main Distribution Frame (MDF) in the PABX room, Building Distribution Frame (MDF), Communication rooms and cabinets.

 Carrying out telephone system maintenance work which includes installation and repair of all company telephone structured cabling system, isolation of faults, repair and replacement of specific components in telephone equipment, patch panel and communication cabinet.

 Carrying out Data network installation, termination and repair of data cables and prepare patching up to the switch or patch panel of the communication cabinet.

 Installing and terminating cables for new or additional telephone extension. Test cables and terminations using modern test equipment.

 Installing and terminating cables for new or additional data connection in the data communication cabinets according to international standards. Test cables (Coaxial, UTP Cat. 5 & Fiber optic) using data tool tester, installs RJ45 sockets, makes connection to the switch and patch panel and tests the circuit using data scanner and compares the test results with international standards and keep the record for certification.

 Carrying out periodical checks of cables on sample lines to ensure that there is no discrepancy with original commissioning tests. Carries out regular checks on MDF to ensure the good status of cable terminal blocks itself. Checks internal distribution cables and termination to ensure that international standards and certifications are met.

 Carrying out maintenance requirements on the Main and Building distribution frames, telecom outlets patch panel of communication room and switch to ensure that good jumpering and patching procedure is observed, and that adequate records and labeling are kept for all network connections.

 Installing and maintaining telecom peripheral equipment such as mini mux, modems, and fax machines.

 Notes through (Maximo, SAP and etc...) outgoing voucher.

devices on daily basis: IT Client Systems:

 Latest Windows OS Version and MS Office version (Office 365)  Configuration of Engineering and Digital Oil Field applications  Managing and Configuring ENS

 Enterprise Vaults (EV Client Configuration and Troubleshooting)  Patch Management

 Role based Management of Active directory Users and Computers  Restacking / New Installation of all IT Equipment’s

 One Service Desk

 Print Management systems and Print Servers

 High end Workstations,

 Laptops, MAC Book and iPad

 Surface Pro and Tablets

 Wireless Access points

 Polycom and MS Teams Video Conferencing Systems.  Mobile Applications setup through Citrix Secure Hub  MECM Server and Console operations.

 Configuring Global Protect VPN for end‐users

Telephony Systems:

 NEC PABX SV9500  NEC DT700 Series  DT800 Series ITL  Cisco IP Phones

QUALIFICATIONS

10 ‐ 12 years’ experience in the IT field (preferably in work directly related to customer service and user support) including 3‐4 years in a supervisory capacity.

Minimum of 5 years related work experience in the field. Communication skills. Engineer level not in technicians’ level.

 The current volume of workload for the new ONEADNOC Domain setup and standardizing all the Group Companies end point setup with ONEIMAGE and application packaging and deployment experience required as a must to handle service contract candidate engineers. The support engineer must be familiar with all ADNOC Offshore site setup and the concession partners expected level of IT client support.

 The minimum of 5 years of working experience within ADNOC Group company is required for the qualified candidates from the service contract engineers as working experience qualification from their total number of years’ experience mentioned above.

Provide daily report to the department Team Leader for the accomplished tasks.

Company Description:
Key Principal: Mohamed Salem Sultan Bin Brek See more contacts
Industry: Support Activities for Mining , Investigation and Security Services , Electronic and Precision Equipment Repair and Maintenance , Household Appliances and Electrical and Electronic Goods Merchant Wholesalers , Management, Scientific, and Technical Consulting Services
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See other industries within the Mining, Quarrying, and Oil and Gas Extraction sector: Coal Mining , Metal Ore Mining , Nonmetallic Mineral Mining and Quarrying , Oil and Gas Extraction