We are seeking to hire a Customer Service Agent to join our FBO team in Dubai. The Customer service agent responsibility will be to provide a safe, professional, and seamless delivery for arriving and departing passengers and crew VIP services, ensuring a smooth transition through a world class facility and hospitality. Moreover, to process handling requests and arrange flight operational services. This will be a full-time position based in Dubai, United Arab Emirates.

Required candidate profile:

Essential Criteria

• Bachelor’s degree in Marketing, BA or equivalent
• English Language speaking and written skills
• 3-4 years’ experience in a Customer Service environment
• Excellent Knowledge of occupational Hygiene
• Excellent Knowledge of F&B Safety Standards
• Familiar with Airport Operations
• Computer Literate having proficiency in Microsoft Office and FBO software
• Customer service and report writing skills with the ability to multitask in a high-pressure environment
• Willing to be scheduled on a shift basis including weekends and public holidays
• Must be willing to carry a mobile phone and accessible 24/7 as needed

Desirable Criteria

• Immediate availability to join
• Arabic or any foreign language communication is a plus
• Positive attitude

Personal Attributes

• Strong interpersonal and ability to adapt with the organization culture
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team

Falcon Aviation has successfully built an unparalleled reputation for itself in UAE’s VIP charter business and in support to the government’s oil and gas aviation, during its decade-long establishment. Located at Abu Dhabi’s Al Bateen Executive Airport and Dubai’s Al Maktoum International Airport, Falcon Aviation offers a vast variety of business and general aviation services, including aircraft/helicopter charter, FBO services and a comprehensive MRO support including scheduled and unscheduled maintenance and CAMO.