Full Job Description

COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
POSITION DESCRIPTION
Amideast seeks a highly motivated individual who is willing to join the testing team and provide service on an as needed, hourly basis. The Test Center Administrator/Proctor will oversee test administrations at locations throughout the UAE under the guidance of the Test Center Manager and a Test Center Supervisor.
RESPONSIBILITIES
All TCAs must complete mandatory TCA training, which includes trainings and a certification quiz
Read and understand all test administration manuals
Execute duties as outlined in the above manuals, with particular emphasis on test security
Manage test candidates from arrival through dismissal, including check-in
Actively monitor test candidates throughout the session
Conduct various test security measures during the test session
Count and monitor all test materials, as outlined in the administration manual
Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
QUALIFICATIONS AND SKILLS
Required
All TCAs must complete mandatory TCA training, which includes trainings and a certification quiz
Bilingual (Arabic and English)
Minimum Educational level: High school Diploma
Read and understand all test administration manuals
Execute duties as outlined in the above manuals, with particular emphasis on test security
Manage test candidates from arrival through dismissal, including check-in
Actively monitor test candidates throughout the session
Conduct various test security measures during the test session
Count and monitor all test materials, as outlined in the administration manual
Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
Strong attention to detail
Ability to work under pressure
Flexibility to travel throughout the UAE on various days and times—schedule will change depending on needs
Preferred
One to two years customer service-related experience required
UAE driving license with own car
Bachelor’s degree
WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.
Computer (laptop or desktop)
Printer/Photocopier/Scanner/Fax
Telephone
Up to 40% business travel may be needed to support test sessions as needed.