• Provide prompt and professional support to tenants with queries related to maintenance, parking, contracts, cheques, and other property services

• Respond to tenant and property owner queries regarding parking, maintenance, renewals, and other issues, ensuring timely and professional communication

• Follow up on Ejari issuance, DEWA connections, and chiller connections

• Coordinate with contractors and suppliers on behalf of the Property Manager

• Generate Rental Index results and draft renewal notices within 100 days of lease expiry, completing the full renewal process within 30 days of expiry

• Assist in the preparation and review of lease agreements and all relevant documentation

• Maintain accurate records of property details, tenant information, lease agreements, and renewals across all trackers

• Enter new properties into the CRM and reconcile CRM data with contract details, master sheets, and payment records

• Receive, record, and track maintenance requests and ensure timely follow-up

• Prepare checklists for property inspections, move-ins, and move-outs to ensure compliance with company standards

• Prepare weekly reports on the property portfolio for the Property Manager

• Assist the Property Manager with any additional administrative tasks required for smooth property operations

Experience in an administrative role, ideally within property management or real estate

• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and database management

• Strong organisational skills and attention to detail

• Familiarity with property management software, preferably Yardi

• Previous experience handling tenant enquiries and property documentation